Calls & audio

Connect cannot see the microphone

Check the device, Windows permissions and whether another app is using it.

If the microphone is missing or the meter does not move, first rule out a Windows-level device issue.

What to check
  • Check whether Windows sees the microphone.
  • Allow apps to use the microphone in Windows privacy settings.
  • Close apps that may hold the device in exclusive mode.
  • Select the device again in Settings → Audio.
  • Run Microphone test.
Related articles
Choose a microphone and speaker→Test the microphone→