Calls & audio

Cannot hear the other participant

Check output device, system volume and Connect volume.

No sound is usually caused by the selected output device or the Windows volume mixer.

What to check
  • Choose the intended speaker or headphones in Settings → Audio.
  • Check Windows volume and the per-app mixer.
  • Make sure the device did not switch after connecting Bluetooth/USB hardware.
  • Reconnect to the room after changing the device if audio does not recover.